Important Information Related To Your Card

Important Information Related To Your Card

Instructions for using SuMi TRUST CLUB Card:


Call Center

For general inquiries, replacement of your card, or reporting lost or stolen card

Toll Free in Japan: 0120-003-081 (24/7)

Report lost or stolen card from Overseas: +81-3-6770-2801 (24/7)

(Call collect from overseas when reporting lost or stolen card)

Tokio Marine & Nichido Fire Insurance Co., Ltd.

Inquiries about Insurance and Buyer's Protection

Toll Free in Japan: 0120-828-929

From Overseas: +81-3-6758-2460

Delta Air Lines

Inquiries on Delta SkyMiles Service and Ticket Reservation www.delta.com

Delta Air Lines Reservation Center

0570-077-733

(9:00-20:00, 365 days a year)
*From IP phone, mobile phone and overseas, please call at 050-3850-8388.

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If Your Card is Lost or Stolen

Please follow the instructions below. Your card will be reissued immediately.

Call and report to Call Center (24/7)
<Toll-Free in Japan> 0120-003-081
<From Overseas> +81-3-6770-2801
(We will accept collect calls only if you are reporting a lost or stolen card)

Report to the nearest police authorities
(Please report to the local Police if you are abroad)

Your new card will be issued within 10 days.

*If you are overseas and would like to have an Emergency Card issued, please ask our Call Center (an Emergency Card may not be issued depending on your location or your card usage). Your new card will be issued after we receive the Emergency Card back to us.
*You shall be liable for fraudulent usage of the card if your signature was not on the back of the card.
*Please be careful to protect your card and your PIN. You are liable for all damages caused by transactions with input of PIN.

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PIN

If you forget PIN

PIN

It allows you to obtain cash and loan advances at a CD or ATM, and to make International credit card calls. For security purpose, our system randomly selects a 4-digit number as your PIN and sends it to you separately from your credit card.

*Please be careful to protect your card and your PIN. You are liable for all damages caused by transactions with input of PIN.

*Your PIN can be changed through our Automated Voice Response system by calling 0120-003-081 from a touch-tone telephone between 8:00am and 11:00pm every day.

*For security purposes, please do not use your date of birth, your home / office telephone numbers, or numbers such as 0000, 9999, etc. as your PIN.

*Please be careful to protect your card and your PIN. You are liable for all damages caused by transactions with input of PIN.

*Please change your PIN regularly for safety.

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Make Sure You Have Signed Your SuMi TRUST CLUB Card

Please check if all the information on your card is correct, and sign the back of your card.
*Please note that you shall be liable for fraudulent usage of the card if your signature was not on the back of the card.

A signature is required on the back of your card.

  • The card will not be accepted if your signature is not on the back of your card.
  • The card can only be used by the Member whose name is embossed on the card.

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Supplemental Card for Your Family

Your family members can also enjoy the privileges of SuMi TRUST CLUB Card. Any family member including your spouse, children over 18 years old, parents or siblings may apply. Cash advances are also available for family members. Please contact our Call Center for more details. You can request a Family Card Application through Document Dispatch menu of "Club Online".

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Credit Line

Your Credit Line is indicated on your card carrier and your monthly billing statements. Your Credit Line includes the portion that is available to you for monthly clear payment. It also includes the Credit Line for your Family members. Your unpaid balance should not exceed your Credit Line.
*Please call our Call Center if you would like to raise your Credit Line.
*It is only credit line for monthly clear payment, not revolving payment / cash advance / loan, that may be increased.

Ex.) In case your credit lines for monthly clear payment and revolving payment are 500,000 yen each: If you apply for a credit line increase to 900,000 yen, your credit line for monthly clear payment can be increased up to 900,000 yen, while the credit line for revolving payment / cash advance / loan will be unchanged as 500,000 yen.

*All shopping purchases under "All-Revolving" plan, all shopping purchases made outside Japan under "Selected Revolving (Type A)" plan, and all shopping purchases made in Japan by revolving, two-installment, installment, and bonus payment plans under "Selected Revolving (Type A)" plan or "Selected Revolving (Type B)" plan must be within your credit line for revolving.

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Transaction Settlement

SuMi TRUST CLUB Card payment is settled as follows.

  • The billing cycle closes on the 15th of each month.
  • Monthly billing statement is sent out approximately a week after the above closing date.
  • Payment will be debited from your designated account on the 10th of the following month. (Some banks debit on the 8th. If the 10th is a bank holiday, it is debited on the next business day.)

*Automatic Debiting Date is indicated on your monthly billing statements.
*Payment can be debited by "SuMi TRUST CLUB Card"
*Your card is blocked if the direct debit authorization fails for some reason.
*The Transaction Date on your billing statement may differ from the actual Transaction Date depending on the merchant.
*Identification may be required depending on the goods or the amount of your purchase.

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Exchange Rate for Overseas Card Usage

As all purchases made overseas are processed using VISA/MasterCard's centralized multi-currency system, the exchange rate applied is not necessarily the rate on the date you made the purchase on. The rate includes commission fees.

Visa Card    Master Card

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