Customer Support

Customer Support

Call Center

For general inquiries, replacement of your card, or reporting lost or stolen card in Japan

*Weekdays 9am-5pm / closed on weekends and holidays (including December 30 to January 3)

*Reporting of lost or stolen card and Automated Voice Response system are 24/7.

Toll Free: 0120-003-081

From Overseas: +81-3-6770-2800

For lost or stolen card report (Collect Calls are accepted if calling from overseas)

+81-3-6770-2801 (24/7)

Tokio Marine & Nichido Fire Insurance Co., Ltd.

Inquiries about Insurance and Buyer's Protection

Toll Free in Japan: 0120-828-929

From Overseas: +81-3-6758-2460

Delta Air Lines

Inquiries on Delta SkyMiles Service and Ticket Reservation

Delta Air Lines Reservation Center


(9:00-20:00, 365 days a year)

*From IP phone, mobile phone and overseas, please call at 050-3850-8388.