日本語

Japan Commercial Card Service

三井住友トラストクラブ

Commercial Card Service Guide

Call Center

For general inquiries, replacement of your card, or reporting lost or stolen card in Japan

*Weekdays 9am-5pm / closed on weekends and holidays (including December 30 to January 3)

*Reporting of lost or stolen card and Automated Voice Response system are 24/7.

Toll Free:0120-003-081
From Overseas:+81-3-6770-2800

For lost or stolen card report (Collect Calls are accepted if calling from overseas)
+81-3-6770-2801 (24/7)

Terms and Conditions for Commercial Card Membership

Commercial Card Application Form Enrollment Process

Click here for the details of identity verification documents and the application process.

Card Application Form Sample

1.　Commercial Card Procedure Guidance

This is a guide to applying for a card and submitting change requests.

2.　Various Corporate Change Request Forms

<Mailing Address>
Corporate Support Team
Sumitomo Mitsui Trust Club Co., Ltd.
Triton Square X-36F, 8-10, Harumi 1-chome, Chuo-ku, Tokyo
104-6036

A form for changing a company name, company representative’s name, PA who receives statements, or company information.

Note that additional documents will be required for the following items.

Details of changes Additional documents
Corporate Name Certified copy of corporate registration(original), Certificate of seal-impression (original), Copy of Articles of Incorporation (*)
Head Office Address Certified copy of corporate registration(original), Certificate of seal-impression (original)
Representative Name Certified copy of corporate registration(original), Certificate of seal-impression (original)

（*） Please write a statement: “I hereby certify that this copy of Articles of Incorporation is true and correct “ and the date with a representative seal.

You will need to submit a form for either deleting a current PA or registering a new one. Fill out the form with a personal seal and send it to us by postal mail.

It will take about a month to complete your request. If the credit limit needs to be Increased, you will need to contact our Corporate Support Team for assistance.
Furthermore, it may take only a few days to decrease credit limit, so please contact us for the detail.

3. Insurance Service Guidebook

Here is a guide to Travel Insurance.

Commercial Cards Travel Insurance Guidebook

4. CCRS Operation Manual

If CCRS does not startup, please refer to the following.

  1. 1.Password may be invalid in the following situations.
    • ・You have not used CCRS for over a month.
    • ・You input an incorrect password 3 times or more.
    • ・24 hours has already passed before setting up your new password since you received your temporary password.
    • ・You get an error message saying your password is incorrect.
    • ・In these situations, please contact Corporate Support Team for assistance. We will reset your password.
  2. 2.Please try the following if none of the above situations is applicable.
    • ・Delete temporary web browser files or cookies (cache).
    • ・Restart your computer.
    • ・(If possible) use Google Chrome.
    • ・(If possible) use a high-spec computer.

If it does not start up even the above 2 items are tried, please send us a screenshot of the message on the screen to our Corporate Support Team.

Cardholder’s Maintenance Request Forms

This form is used for cancelling a card and changing a credit limit.

PA should sign or stamp his/her seal on the form and send a PDF to our Corporate Support Team by email.

* Please pay attention to the following when cancelling a card
The company should collect cancelled cards (including ETC) and destroy them by cutting them with scissors.
In addition, if the cardholder has recurring payments (mobile phone, water dispenser or app charges), he/she needs to directly contact merchants to change payment methods. If the cardholder fails to do so, he/she or the company will be obliged to pay for charges incurred.
Ensure that employees are aware of changing payment methods of recurring payments by checking the cardholders’ balance on CCRS.

The above form needs to be submitted for the following two items.

  • Employee number
    PA’s approval is required. Send us the form by email after you sign or stamp your seal on the request form.
  • Name change
    Please pay attention to the following when changing the name.
    1) Send us the original copy of the request form. In addition, enclose copies of ID verification documents that can confirm a new and old last name.
    2) For IBIP (Individually Billed Individually Paid) the following documents should be submitted together.
    　*“Direct Debit Request Form”
    　*If the cardholder wishes to continue using the old last name, then, “Name Change Request Form”.
    　To receive a “Direct Debit Request Form” or “Name Change Request Form”, the cardholder can call our Call Center or PA can contact our Corporate Support Team.
    3）Once the processing is completed, a new card will be delivered to the cardholder. When the cardholder receives the new one, he/she should dispose the card by cutting it with scissors.

The cardholder should contact our call center for the following changes.

  • -Home address/home phone number
  • -Work address/phone number/department name
  • -Delivery address (*)
    (*)Delivery address of cards
    When issuing a new card, we always send a card to “Home address” since it is a part of the ID verification process.
    Once the cardholder receives a new card, he or she will be able to change the card delivery address to “Work address”.

Application

Q1. How to apply for a Commercial Card and what are required documents?
A
Please refer to the following for the application process.

Required documents

  • ・Application form
  • ・ID verification documents （*please check the following for the detail.）

Click here for the details on the application process.

Q2. How to apply for a Commercial Card and what are required documents?
A

The name listed on the ID document should be used since the name on the application form needs to be the same as the name on the ID document.

  • *If the name on the application form and the name of the bank account are different, the “Change Name Request Form” will be required. Please request forms by calling our call center.
Q3. The address on the ID document is an old address. Can he apply without changing the address?
A

He may be asked to submit an additional document. Please refer to Q1 How to apply for a Commercial Card and what are required documents?

Q4. An employee does not have a fixed-line phone number at work. Can he still apply for a card without having one?
A

If he/she has a company mobile phone, he/she can use that number. If not, please fill in a phone number we can reach him/her at work.

Q5. What can I do if I notice my mistake after submitting an application form?
A

The Applicant needs to report to our call center.

Q6. I tried to apply for a Commercial Card from the specified URL, but the screen freezes and I cannot proceed further. Is there any other ways to apply for a Commercial Card?
A

Please try the followings.
1. Restarting your computer. 2. Clearing cache. 3. Trying for the online application after checking recommended OS / browser. If it does not resolve the problem, please change your computer and try it again. If the problem still continues, please use the printed application form to apply.

Q7. How long does it take to receive a card? Can I check the progress?
A

ETC cards will be delivered in about 10 days from we receive the application. Please note that it may take about 3 weeks to deliver the card during the year-end and New Year holidays, Golden Week holidays or Obon holidays. Please contact our call center to check the status of the application.

Q8. How do I apply for ETC cards?
A

Please download the following application form and print and fill out the form, and kindly send to our New Application Team, with Program Administrator's approval seal or signature.

Q9. How do I apply for the Express Reservation?
A

You can apply from the member online service, “Club Online”. Once you signed on, apply from the 「Other Application」.

https://www.sumitclub.jp/ja/usage/plusex.html

Card Usages

Q10. My card was rejected at a store.
A

You need to contact our call center for assistance.
In addition, the following cases maybe the reasons for the rejection.

  • ・There was a transaction that may have taken as a fraudulent one.
  • ・Your card payment is delayed.
  • ・Your spending exceeded your credit limit,
Q11. There was a transaction I don’t recognize. It seems that I have been charged twice.
A

You need to contact our call center for the investigation. The investigation may take a few months. You may contact directly to the merchant based on the receipt.
For a double billing, the following case can be possible.
In rare occasions, two monthly recurring payments may be included in the same monthly statement due to a closing date for the merchant and our company.
In that case, even though the same amount is charged twice, if transaction dates are different, they should be two different transactions.
Please contact the merchant for more information.

Q12. The payment was not deducted from my account. How can I make a payment, now?
A

Please contact our payment team for assistance.

0120-015-556 (Weekdays 9：00-18：00, closed on Saturdays, Sundays and holidays.)

Q13. Does a Commercial Card have an insurance? And when will it be effective?
A

It will be automatically effective when your enrollment is completed.
Overseas travel Insurance (automatic), Domestic Travel Accident Insurance (based on spending).
Please refer to “Commercial Cards Travel Insurance Guidebook” for the detail.
For checking the covered amount or the actual applicable cases, please contact the Accident Reporting Center below.
When you call, please mention that your card is Mitsui Sumitomo Trust Club Commercial Card.

Mitsui Sumitomo Insurance
Accident Reporting Center

Toll-free 0120-170-785 (7/24)
From mobile phone: 03-5213-0286

Q14. I have lost my card/I had my card stolen. What should I do?
A

Please report the loss or theft of your card by contacting our call center and going to the nearest police station (police box) as soon as possible. We will immediately suspend your account.
Should any unauthorized transactions occur on your cards, our guarantee ensures you'll be reimbursed in full up to 60 days prior to your reporting to us.
However, if the damage is from unauthorized transactions due to your negligence such as disclosing your PIN to the third party, in principle, you will be liable to all the damages. Please pay close attention when handling your password.

  • Copyright (c) SUMITOMO MITSUI TRUST CLUB CO., LTD. All rights reserved.